Comments on: Creating the Call Center Script http://madebycocoon.com/creating-a-call-center-script/ Business Blog Thu, 09 Sep 2010 13:22:24 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Training Center in Cebu http://madebycocoon.com/creating-a-call-center-script/comment-page-1/#comment-627 Training Center in Cebu Sun, 17 May 2009 04:53:33 +0000 http://madebycocoon.com/?p=280#comment-627 It is important to that you know the system that you are working, that is where training comes-in, training is very important, because the more training you have the easier it is for you to do the things that you customers are asking you. thanks for the information. Thanks It is important to that you know the system that you are working, that is where training comes-in, training is very important, because the more training you have the easier it is for you to do the things that you customers are asking you. thanks for the information.

Thanks

]]> By: Call Center Training http://madebycocoon.com/creating-a-call-center-script/comment-page-1/#comment-81 Call Center Training Tue, 28 Apr 2009 02:19:43 +0000 http://madebycocoon.com/?p=280#comment-81 Thanks for the informative post! I agree that call center scripts need a little more focus on humanizing the conversation and call center experience. I also agree that sometimes having too much information available in the script is a waste of time for the caller and the employee and can lead to frustration. As you wrote: "limit the information available to the operators to a few facts about your product or service, and let them know that it’s okay to ask callers if someone from the right department can return their call and answer their questions in depth." However, as callers normally want immediate answers, would this not cause further frustration? Thanks for the informative post! I agree that call center scripts need a little more focus on humanizing the conversation and call center experience. I also agree that sometimes having too much information available in the script is a waste of time for the caller and the employee and can lead to frustration. As you wrote: “limit the information available to the operators to a few facts about your product or service, and let them know that it’s okay to ask callers if someone from the right department can return their call and answer their questions in depth.” However, as callers normally want immediate answers, would this not cause further frustration?

]]>